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Business Administration Level 3

(NVQ/QCF) Business and Administration Intermediate Apprenticeship Level 2 / NVQ Level 2

Course Overview


This qualification is designed for those seeking work in administration and those already working in organisations who wish to develop their administration skills. They also reflect the range and depth of competence in business skills, required by individuals working in all organisations. 


To complete this qualification, candidates must achieve 58 Credits from a choice of units specialising within your service administration sector


All workplace based (for individual or groups)


Observation, discussion, personal statement.supporting documentation, portfolio of evidence, onscreen testing.

Learner support

Learning material, optional in-company workshops


Level 4 higher apprenticeships in Business Administration or jobs roles such as Office Manager, Executive Assistant or Business Development Manager.

Qualification Structure

To achieve the Business administration full Level 3 qualification, the learner must complete a minimum of fifty-eight credits, of which forty credits must be selected from units at Level 3 or above; twenty-seven credits must be completed from Group A -Mandatory units, thirteen credits from Group B – Optional units and eighteen credits from Groups B, C or D [maximum ten from C and eight from D].

Functional Skills - Math Level 2, English Level 2, ICT level 2
Employment Rights and Responsibilities (ERR) [Optional unit or Skills CFA Workbook]
Personal Learning and Thinking Skills (PLTS)
[ALL 6 have been mapped to the Mandatory units].


12 months minimum

Awarding Body:



Subject to eligibility

Course Outline

Group A - Mandatory Units Group B - Optional Units Group C - Optional Units Group D - Optional Units
  • Communicate in a Business Environment;
  • Manage personal and professional development;
  • Principles of Business, Communication and Information;
  • Principles of Administration;
  • Principles of Business.
  • Contribute to the improvement of Business Performance;
  • Negotiate in a Business Environment;
  • Develop a Presentation;
  • Deliver a Presentation;
  • Create Bespoke Business Documents;
  • Contribute to the Development and Implementation of an Information System;
  • Monitor Information Systems;
  • (*1)Evaluate the provision of Business Travel or Accommodation;
  • Provide Administrative Support in Schools;
  • Administer Parking and Traffic Challenges, Representations and Civil Parking Appeals;
  • Administer Statutory Parking and Traffic Appeals;
  • Administer Parking and Traffic Debt Recovery;
  • Administer Legal Files;
  • Build Legal Case Files;
  • Manage Legal Case Files;
  • Manage an Office Facility;
  • Analyse and Present Business Data;
  • Produce Business Documents;
  • Store and Retrieve Information;
  • Produce Minutes of Meetings;
  • Handle Mail;
  • Prepare Text from Shorthand;
  • Prepare Text from Recorded Audio Instruction;
  • Maintain and Issue Stationery and Supplies;
  • Contribute to the Organisation of an Event;
  • (*2)Organize Business Travel or Accommodation;
  • Provide Administrative Support for Meetings;
  • Administer Human Resource Records;
  • Administer the Recruitment and Selection Process;
  • Administer Parking Dispensation;
  • Administer Finance;
  • Buddy a Colleague to Develop their Skills;
  • Employee Rights and Responsibilities;
  • Support Environmental Sustainability in a Business Environment;
  • Resolve Administrative Problems;
  • Prepare Specifications for Contracts;
  • Prepare Text from Notes Using Touch Typing
  • Promote Equality, Diversity and Inclusion in the Workplace;
  • Manage Team Performance;
  • Manage Individuals’ Performance;
  • Manage Individuals’ Development in the Workplace;
  • Chair and Lead Meetings;
  • Encourage Innovation;
  • Procure Products and/or Services;
  • Implement Change;
  • Implement and Maintain Business Continuity Plans and Processes;
  • (*3)Participate in a Project;
  • Develop and Maintain Professional Networks;
  • Develop and Implement an Operational Plan;
  • Manage Physical Resources;
  • Prepare for Support Quality Audits;
  • Manage a Budget;
  • (*4)Manage a Project;
  • Manage Business Risk;
  • Recruitment, Selection an Induction Practice;
  • Organise and Deliver Customer Service;
  • Resolve Customers’ Complaints;
  • Using Email;
  • Word Processing Software;
  • Website Software;
  • Spreadsheet Software;
  • Presentation Software;
  • Bespoke Software;
  • Database Software.
  • Principles of Leadership and Management;
  • Principles of Market Research;
  • Principles of Marketing and Evaluation;
  • Principles of Digital Marketing and Research;
  • Principles of Marketing Stakeholder Relationships;
  • Understand the Customer Service Environment;
  • Understand the Legal Context of Business;