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Functional Skills

NVO/QCF) Children and young people’s workforce intermediate apprenticeship Level 2.

Course Overview

This qualification is aimed at those who work in, or who want to work in, the children and young people’s workforce in England. It also reflects the range and depth of competence in CYPW skills, required by individuals working in this industry. The qualification is designed to have learners spend time in a real work environment.


To complete this qualification, candidates must achieve 35 Credits from a choice of units specialising within your service sector.


All workplace based (for individual or groups)


Observation, discussion, personal statement, supporting documentation, testimony, questioning.

Learner support

Learning material, optional in-company workshops


Children’s Learning and Development (Early Years Educator) Advanced Apprenticeship at Level 3 or job roles such as Assistant Playgroup, Youth and Community and Care Worker

Qualification Structure

To achieve the CYPW full Level 2 qualification, the learner must complete a minimum of thirty-five credits, of which twenty-nine credits must be completed from Group A Mandatory Units and nine credits from Group B optional units.

Functional Skills - Math Level 1, English Level 1, ICT level 1
Employment Rights and Responsibilities (ERR) [Award in ERR in Health, Social Care and Children and Young People's Settings)
Personal Learning and Thinking Skills (PLTS) [ALL 6 have been mapped to the Mandatory units


12 months minimum

Awarding Body:



Subject to eligibility
Functional Skills

Course Outline

To complete this qualification, candidates must achieve 45 Credits from a choice of units specialising within your service administration sector.

Group A - Mandatory Units Group B - Optional Units Group C - Optional Units Group D - Optional Units
  • Communicate in Business Environment;
  • Understand Employer Organisations;
  • Principles of Providing Administrative Services;
  • Principles of Business Document Productions and Information Management;
  • Manage Personal and Professional Development;
  • Developing Working Relationship with Colleagues
  • Administer the Recruitment and Selection Process;
  • Handle Mail;
  • Organise Business Travel or Accommodation;
  • Provide Reception Services;
  • Provide Administrative Support for Meetings;
  • Manage Diary Systems;
  • Collate and Report Data;
  • Contribute to the Organisation of an Event;
  • Employee Rights and Responsibilities;
  • Prepare Text from Shorthand.
  • Using Email;
  • Bespoke Software;
  • Spreadsheet Software;
  • Data Management Software;
  • Presentation Software;
  • Work Processing Software;
  • Website Software;
  • Deliver Customer Service;
  • Participate in a Project;
  • Processing Customers’ Financial Transactions;
  • Payroll Processing;
  • Process Information about Customers;
  • Develop Customer Relationships.
  • Understand the Use of Research in Business;
  • Understand the Legal Context of Business;
  • Principles of Marketing Theory;
  • Principles of Digital Marketing;
  • Principles of Customer Relationships;
  • Understand Working in a Customer Service Environment;
  • Know how to Publish, Integrate and Share Using Social Media;
  • Exploring Social Media;
  • Understand the Safe Use of Online and Social Media Platforms;
  • Principles of Equality and Diversity in the Workplace;
  • Principles of Team Leading.